Last updated: 12 May 2026
This Privacy Policy explains how Triaction Imports Pty Ltd (ACN 069 510 523, ABN 51 069 510 523), trading as Hammer Nutrition (“we”, “us”, “our”), handles your personal information. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
When you interact with our website or place an order, we may collect:
- Contact and account details – name, email address, phone number, billing and shipping address
- Order information – products purchased, order history, delivery preferences
- Payment information – card details are entered directly into our payment gateway (eWAY) and are not stored on our servers
- Communications – enquiries submitted through forms, feedback, support requests, and newsletter preferences
- Technical information – IP address, browser type, device information, and how you use our website (collected automatically via cookies and similar technologies)
You can browse our site without providing personal information, and you can place an order as a guest without creating an account.
How we use your information
We use personal information to:
- Process and deliver your orders
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and other transactional emails
- Send newsletters and promotional offers (only if you’ve opted in)
- Improve our website, products, and services
- Detect and prevent fraud, spam, and security threats
- Meet our legal and tax obligations
Who we share your information with
We share personal information only with service providers who help us run our business, and only to the extent necessary. These include:
- eWAY – payment processing
- Shipping carriers – to deliver your order to your address
- Mailchimp – to send our newsletter and marketing emails (if you’ve subscribed)
- Google – for website analytics, tag management, and bot/spam protection (reCAPTCHA)
- Meta (Facebook) – for advertising measurement via the Facebook Pixel
- Our website hosting, email, and security providers – to keep our website online and protected
- Professional advisors and regulators – where required by law
We do not sell your personal information.
Cookies and tracking technologies
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, measure site usage, and support advertising. You can disable cookies in your browser, but some features (such as checkout) may not work properly without them.
We use Google Analytics and Google Tag Manager to understand how visitors use our site, and the Facebook Pixel to measure the effectiveness of our advertising. These services may set their own cookies and collect information about your visit, including pages viewed and actions taken.
Overseas disclosure
Some of the service providers listed above are based outside Australia, including in the United States (Mailchimp, Meta) and other countries where Google operates its infrastructure. By using our website and services, you consent to your information being transferred to and processed in these locations. We take reasonable steps to ensure these providers handle your information in a manner consistent with the APPs.
Marketing communications
If you subscribe to our newsletter or opt in at checkout, we may send you marketing emails about products, offers, and endurance nutrition tips. Every marketing email includes a one-click unsubscribe link, and you can opt out at any time. We comply with the Spam Act 2003 (Cth).
Transactional emails (order confirmations, shipping notifications, account-related messages) are not marketing and will continue regardless of your newsletter preferences, for as long as you have an active account or order with us.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes SSL encryption on our website, secure payment processing through eWAY (we never see or store your full card details), and monitoring tools that help protect our website from attacks. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
How long we keep your information
We retain personal information for as long as it’s needed to provide our services, comply with legal obligations (such as tax and consumer law requirements), and resolve disputes. Order and financial records are generally kept for at least seven years to meet Australian tax obligations.
Your rights
You can:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Unsubscribe from marketing communications at any time
- Close your account by contacting us
To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Last updated” date at the top will reflect the most recent revision.
Contact us
For privacy queries, requests, or complaints:
Triaction Imports Pty Ltd
PO Box 312, Varsity Lakes, QLD 4227
Email: hammernutritionaus@gmail.com
Phone: 0405 109 150