Refund & Returns Policy
As much as we strive to be perfect (!) sometimes issues crop up that need attention. If something's not quite right we want to know about it so we can fix it.
When should products be returned?
- If we send the wrong product.
- If you feel the photo/video/description on the website was misleading in any way.
- If the product is damaged in transit or defective when you receive it.
Returning an Item
If you plan to return an item please look over this simple checklist to make sure we can continue to give you the best possible service.
- Please gather the item you wish to return including receipts, and if possible the original shipping box.
- It is very important that you include your correct order number and contact information.
- Include a note being as clear as possible regarding your return reason.
Please return your package to:
PO Box 703
Robina QLD 4226
Phone: 0405 109 150
Web Site: www.hammernutrition.com.au
Money Back Guarantee
Our number one priority is to provide the best service possible; this is why we want to have the best return policy available. We want you to be totally happy with any purchases you make from our store.
We offer a 100% Money Back Guarantee on any item purchased through www.hammernutrition.com.au that is returned to us within 10 days of delivery (at the purchasers expense). All items must be returned with all labels and packaging intact and in a saleable condition.
Returns and exchanges are accepted only for items purchased from Hammernutrition.com.au and proof of purchase may be required.
For any exchanges please include name, postal address and the item you wish to exchange.
Damaged or Defective Products
We take great care to ensure that you receive quality goods. However, when you receive your package(s) please inspect it carefully as well as the items included. It is typical for shipping boxes to endure some wear during transit.
Damaged Goods
Your order will leave here in tip-top condition. But sometimes things happen in transit that we don't expect.
If you believe you have received a damaged or defective product, please call or email us with specific information regarding damaged or defective products.
It is very important that you contact us before returning any products. We will provide you information that will make the return process as easy and efficient as possible.
